At a glance
30-Day Return Window
You have 30 days from the date your order is delivered to request a return. Returns initiated after the 30th day are accepted at our discretion and may be issued as store credit.
To start a return, email returns@growngem.com with your order number. We'll reply within one business day with a prepaid, fully insured FedEx return label.
What's Eligible
Returnable
- Unworn jewelry in original condition
- Original packaging and box included
- All certificates and appraisals returned
- No signs of wear, sizing, or modification
- Loose lab-grown diamonds with seal intact
Non-Returnable
- Custom-engraved or personalized pieces
- Bespoke / made-to-order designs
- Items resized after delivery
- Damaged or altered jewelry
- Final-sale items (clearly marked at checkout)
How to Return
- 1Email us. Send your order number and reason for return to returns@growngem.com.
- 2Receive your label. We'll send a prepaid, fully insured FedEx Priority Overnight label within one business day.
- 3Pack securely. Place all items, certificates, and original packaging into the original shipping box. Drop off at any FedEx location.
- 4Get refunded. Once we inspect the return (typically 2–3 business days after delivery), your refund posts to the original payment method within 5–10 business days.
Exchanges & Resizing
First resize is free within 60 days of delivery on most ring styles. Eternity bands and certain settings cannot be resized — we'll let you know during the return request.
For exchanges (different setting, metal, or stone), initiate a return for refund and place a new order. This keeps pricing transparent and avoids resize-vs-remake confusion.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 7 days at support@growngem.com with photos of the item and packaging. We'll send a replacement at no cost or issue a full refund — your choice.
Questions?
Our team is happy to walk you through the return process or help you decide whether to return, exchange, or resize.