Return Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

In order for us to process your return, please send us a message to receive your case number. Case numbers are used to proceed with all return processes. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some bespoke items created through our Custom Program
• Deposits placed on items from our Custom Program

To complete your return, we require a receipt or proof of purchase.

Items must be returned in new condition, unused, and any items with obvious signs of use will be shipped back to the customer at their request. Returns cases for used items will not be processed. 

There are certain situations where only partial refunds are granted:

• Deposits placed for bespoke items curated through our Custom Program
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Receiving a Refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds: 
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@growngem.com

Sale items:
Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns:
To return your product, you should mail your product to: Grown Gem
10120 South Eastern Ave
Suite 200
Henderson, NV 89052
(954) 278-6000


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@growngem and send your item to: 
Grown Gem
Grown Gem
10120 South Eastern Ave
Suite 200
Henderson, NV 89052
(954) 278-6000

Order Cancellations and Amendments

We make an effort to process and ship your orders within 24-48 hours; therefore, we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please return it to us within 15 days following our return policy protocol, and we will refund your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible.

If you have questions , please don't hesitate to contact us at:
Grown Gem
Grown Gem
10120 South Eastern Ave
Suite 200
Henderson, NV 89052
(954) 278-6000


Grown Gem wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.