Return Policy

Each GrownGem piece is crafted or assembled to order — your chosen setting, metal, and independently certified lab-grown diamond are brought together specifically for you. For this reason, all sales are final.

We'd much rather help you get it right the first time. Before you order, our team is happy to answer questions about sizing, diamond selection, metals, and styling — just reach out via our contact form or email support@growngem.com.

While all sales are final, we understand that circumstances vary. On occasion, and at our sole discretion, we may accept a return on a case-by-case basis. To request consideration, email returns@growngem.com within seven (7) days of delivery with your order number and the reason for your request.

We reserve the right to decline any return request. Where a return is accepted, refunds may be issued in full or in part at our discretion following inspection of the item, and are posted to the original payment method — typically within 5–10 business days of our receipt. Return shipping is the customer's responsibility unless the return is due to our error.

Because all sales are final, we strongly encourage confirming your ring size before ordering. Our size guide walks you through measuring at home, and our team is glad to help if you're between sizes. Resizing services may be available for a fee on select styles — eternity bands and certain settings cannot be resized. Contact us and we'll confirm what's possible for your piece.